Taylor Nelson Sofres (TNS)

Financial & Professional Services

Developing a culture of innovation and project management for the world's 3rd largest market research company.

The continued expansion of the world's third largest market research company through acquisition brought the demand for an extremely flexible, project oriented, client-facing workforce.

lloydmasters worked with the management teams of the operations, production and client service divisions to develop a culture of innovation and project management. Our approach consisted of a series of action learning programs where real business issues were tackled by a series of cross-functional teams. Each team was supported by a series of short, practical 'skill injections' whist line managers in the role of topic sponsors provided strategic direction and influence.

The new cross-functional client service teams have subsequently been working much more closely together and have delivered two key measures: a significant increase in the client base and the creation of an automated production process.